1. IDENTIFICATION
ACENTO ESPAÑOL, S.L. LENGUA Y CULTURA ESPAÑOLA (hereinafter ACENTO ESPAÑOL, S.L.) with CIF: B-82126830. Registered on October 28, 1998 in the Registro Mercantil de Madrid, Tomo 13.555, book 0, Folio 83, section 8, sheet M-220423 with address in calle Campoamor, 12B | 46183 L’Eliana – Valencia – Spain and phones contact 963-308-720 / 650-434-160 and e-mail: info@acentoespanol.com is the owner of www.acentoespanol.com.
2. GENERAL
The present Terms and Conditions apply to all sales of products made within Spain and European Union, as well as to international destinations, to individuals or companies.
All order placed to ACENTO ESPAÑOL, S.L. necessarily by way of essential, decisive and indispensable, condition the acceptance without reservation by the customer of the General Conditions of Sale the day on which the corresponding order is carried out. In addition, customer acknowledges that the acceptance of these terms and conditions shall include the application of the order to which they refer, as well as any subsequent order, with the exception of those cases in which new conditions are put into their knowledge by ACENTO ESPAÑOL, S.L. The fact that ACENTO ESPAÑOL, S.L. does not have recourse at any time to any of these terms and conditions cannot be interpreted or equal to renounce resorting to them in the future or in the past.
The interpretation and execution of the conditions as well as all acts that are arising, shall be subject to the Spanish law, unless there are provisions of public order contrary to this.
ACENTO ESPAÑOL, S.L. is a commercial company and consequently, in what refers to sales made through its website or by other means, conforms to laws and commercial regulations and rights of current consumers at every moment.
3. CONTENT AND INFORMATION PROVIDED ON THE WEBSITE
ACENTO ESPAÑOL, S.L. reserves the right to modify the features of the commercial offers presented in the website at any time.
ACENTO ESPAÑOL, S.L. expressly that the final price of the products that are to be imported from a country for delivery to a customer in another country could have a final variation in the selling price to the public due to the differences in currency exchange that could cause between the time of the fixing of the reference price and the time of the purchase.
ACENTO ESPAÑOL, S.L. offers business information in a truthful way. This information, on occasion, may contain a typographical error. In this course, beyond our control at all times, proceed immediately to their correction. If the typographical error occurs in any of the prices of our products and a customer had taken a decision to purchase based on that error, ACENTO ESPAÑOL, S.L. shall communicate this immediately and customer optionally shall be entitled to cancel the purchase without any cost for its part.
The contents of the website www.acentoespañol.es may, on occasions, show provisional information about some products. In case that the information provided not consistent to the characteristics of the product, the customer is entitled to cancel the purchase without any cost for its part.
4. PRODUCT
ACENTO ESPAÑOL, S.L. reserves the right to modify products according to its interests.
Photographs, graphics and descriptions of the products proposed to sale are only indicative and not binding in any way to ACENTO ESPAÑOL, S.L.
5. PRICES AND TAXES
Published in ACENTO ESPAÑOL, S.L. prices are in Euros and are valid except for typographic errors. Prices for products at ACENTO ESPAÑOL, S.L. website include the tax on the value added (VAT) which, in his case, appropriate to apply on the day of the order. Any change in rate of VAT will be automatically applied to the prices of the products for sale in ACENTO ESPAÑOL, S.L.
6. SYSTEMS FOR SALE
Customers can choose among different ways to send us your order:
* Internet through the “Shopping Cart” (You can pay by bank transfer, card or via PayPal)
* Internet through a communication from an email to info@acentoespanol.com
* By telephone to customer service phone: + 34 650 434 160
7. METHOD OF PAYMENT
For shopping “on line” using the store of the site www.acentoespanol.com will only accept payment through electronic cards.
In making the order, the customer can choose freely pay the purchases in ACENTO ESPAÑOL, S.L. by a collaborating banks secure payment system.
Under no circumstances will cash or other postal payment methods be accepted.
8. METHOD OF DELIVERY, COSTS AND DEADLINES
The customer can select the shipping between the possible method for the shipping zone. You must take into account deadlines, the quality of the service, the point of delivery and the cost will be different for each way of transport.
www.acentoespanol.com sends orders to their customers through different national and international transport companies of recognized solvency. The date of delivery to customer depends on the availability of the chosen product and shipping zone.
In the same form of purchase you may know, before confirming your order, shipping costs and deadlines of transport both guidelines that apply to your specific order. Transport deadlines can be altered by unusual carrier incidents and difficulties in the delivery of the goods. Some shipments may be subject to Customs expenses by the purchaser.
When by particular and exceptional circumstances a shipment have a cost higher than the established character general ACENTO ESPAÑOL, S.L. shall inform the customer by e-mail and it may choose to cancel your order without that is can assign you no extra costs.
The products purchased will be delivered to the person and to the address indicated in the order. Invoices will be sent along with the purchased product.
9. CUSTOMER’S RIGHTS AND REFUND POLICY
ACENTO ESPAÑOL, S.L. provides availability and delivery for the products offered on its website.
This situation could lead to that, in some cases, ACENTO ESPAÑOL, S.L. cannot meet deadlines that are set for each type of product in General. Variation of delivery ACENTO ESPAÑOL, S.L. shall inform his client so that it may decide on the maintenance or withdrawal of the order. Customer shall have a period of seven calendar days from the receipt of the order to terminate the contract and carry out the return of the purchased product. The customer shall notify ACENTO ESPAÑOL, S.L. within the stipulated period and otherwise supported in law, their desire to exercise the right of termination of the agreement. The returned order must be delivered to ACENTO ESPAÑOL, S.L. along with your packing slip, delivery and, where appropriate, the issued invoice.
If the cause of the return that the returned product is defective, ACENTO ESPAÑOL, S.L. will also pay the cost of change.
Customer may return any item purchased when products have not been opened or used and retain your precinct or original packaging. In these cases, ACENTO ESPAÑOL, S.L. will return the purchase money through a credit in credit card or by bank transfer to the account indicated by the client.
If by mistake was delivered a product other than the one requested by the client, this will be withdrawn and will be the correct product without any additional charge to the buyer.
To process a return, the company responsible for the shipment, that is assigned to you via e-mail a return number and an order of collection you must accept it. The customer may never send a return without following these guidelines.
For any incident related to the return of items from our shop you can contact our customer service department: info@acentoespanol.com or by phone at + 34 650 434 160.
10. CUSTOMER’S DUTIES
ACENTO ESPAÑOL, S.L. customer undertakes at all times to provide truthful information on the data requested in the registration of user or the order forms, and keep them updated at all times.
The customer agrees to accept all the provisions and conditions contained in the present general terms and understanding collecting the best will of service possible for the type of activity carried out ACENTO ESPAÑOL, S.L.
It also undertakes to keep confidentially and with maximum diligence your personal login to our website.
The customer undertakes to enable the delivery of the requested order providing a direction in which this order within hours of delivery of goods (from Monday to Friday from 09:00 to 13:30 and from 16:00 to 19:00) can be delivered. In case non-compliance by customer of this obligation, ACENTO ESPAÑOL, S.L. will not have responsibility for delay or impossibility of delivery of the order requested by the client.
11. SECURITY AND CONFIDENTIALITY
ACENTO ESPAÑOL, S.L. guarantees the security and confidentiality in the communications with its customers.
All online payment transactions are made via a secure server, based on the SSL/TLS standard that protects data against attempts of violation by third parties. The process of purchase data are stored in a database designed for this purpose.
ACENTO ESPAÑOL, S.L. guarantees the protection and confidentiality of personal data, address details, payment details and any other information provided to us by our customers, in accordance with the provisions of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD). All information and personal data provided by the CLIENT shall be treated as strictly confidential and subject to indefinite professional secrecy. In accordance with the GDPR and current regulations, such data will be processed by ACENTO ESPAÑOL, S.L. with CIF: B-82126830 and email: info@acentoespanol.com, for the sole purpose of providing the contracted services, managing invoicing and complying with the legal obligations arising from the activity. The data will not be disclosed to third parties unless required by law and will be retained for the duration of the business relationship; following its termination, it will be kept on hold for the applicable statutory limitation periods (generally a minimum of 6 years) to meet any liabilities. The CLIENT may at any time exercise their rights of access, rectification, erasure, restriction, data portability and objection by sending a written request, accompanied by a copy of their identity document, to the email address provided.
12. APPLICABLE LAW AND COMPETENT JURISDICTION
Purchases made on www.acentoespanol.com are subject to Spanish legislation.
In the event of any conflict or discrepancy the applicable jurisdiction will be the courts of Valencia – Spain.
