General Conditions of Sale


ACENTO ESPAÑOL, S.L. LENGUA Y CULTURA ESPAÑOLA (hereinafter ACENTO ESPAÑOL, S.L.) with CIF: B-82126830. Registered on October 28, 1998 in the Registro Mercantil de Madrid, Tomo 13.555, book 0, Folio 83, section 8, sheet M-220423 with address in calle Campoamor, 12B | 46183 L’Eliana – Valencia – Spain and phones contact 963-308-720 / 650-434-160 and e-mail: is the owner of


The present Terms and Conditions apply to all sales of products made within Spain and European Union, as well as to international destinations, to individuals or companies.

All order placed to ACENTO ESPAÑOL, S.L. necessarily by way of essential, decisive and indispensable, condition the acceptance without reservation by the customer of the General Conditions of Sale the day on which the corresponding order is carried out. In addition, customer acknowledges that the acceptance of these terms and conditions shall include the application of the order to which they refer, as well as any subsequent order, with the exception of those cases in which new conditions are put into their knowledge by ACENTO ESPAÑOL, S.L. The fact that ACENTO ESPAÑOL, S.L. does not have recourse at any time to any of these terms and conditions cannot be interpreted or equal to renounce resorting to them in the future or in the past.

The interpretation and execution of the conditions as well as all acts that are arising, shall be subject to the Spanish law, unless there are provisions of public order contrary to this.

ACENTO ESPAÑOL, S.L. is a commercial company and consequently, in what refers to sales made through its website or by other means, conforms to laws and commercial regulations and rights of current consumers at every moment.


ACENTO ESPAÑOL, S.L. reserves the right to modify the features of the commercial offers presented in the website at any time.

ACENTO ESPAÑOL, S.L. expressly that the final price of the products that are to be imported from a country for delivery to a customer in another country could have a final variation in the selling price to the public due to the differences in currency exchange that could cause between the time of the fixing of the reference price and the time of the purchase.

ACENTO ESPAÑOL, S.L. offers business information in a truthful way. This information, on occasion, may contain a typographical error. In this course, beyond our control at all times, proceed immediately to their correction. If the typographical error occurs in any of the prices of our products and a customer had taken a decision to purchase based on that error, ACENTO ESPAÑOL, S.L. shall communicate this immediately and customer optionally shall be entitled to cancel the purchase without any cost for its part.

The contents of the website www.acentoespañ may, on occasions, show provisional information about some products. In case that the information provided not consistent to the characteristics of the product, the customer is entitled to cancel the purchase without any cost for its part.


ACENTO ESPAÑOL, S.L. reserves the right to modify products according to its interests.

Photographs, graphics and descriptions of the products proposed to sale are only indicative and not binding in any way to ACENTO ESPAÑOL, S.L.


Published in ACENTO ESPAÑOL, S.L. prices are in Euros and are valid except for typographic errors. Prices for products at ACENTO ESPAÑOL, S.L. website include the tax on the value added (VAT) which, in his case, appropriate to apply on the day of the order. Any change in rate of VAT will be automatically applied to the prices of the products for sale in ACENTO ESPAÑOL, S.L.


Customers can choose among different ways to send us your order:

* Internet through the “Shopping Cart”

* Internet through a communication from an email to

* By telephone to customer service phone: + 34 963 308 720 or + 34 650 434 160

* By Fax, placing the order on the number + 34 965 992 001


For shopping “on line” using the store of the site will only accept payment through electronic cards, bank transfer, or mode against refund (this last form only for shipments within Spain).

In making the order, the customer can choose freely pay the purchases in ACENTO ESPAÑOL, S.L. by a collaborating banks secure payment system.

In no event will accept the sending of cash or heel by mail or other mail systems.


The customer can select the shipping between the possible method for the shipping zone. You must take into account deadlines, the quality of the service, the point of delivery and the cost will be different for each way of transport. sends orders to their customers through different national and international transport companies of recognized solvency. The date of delivery to customer depends on the availability of the chosen product and shipping zone.

In the same form of purchase you may know, before confirming your order, shipping costs and deadlines of transport both guidelines that apply to your specific order. Transport deadlines can be altered by unusual carrier incidents and difficulties in the delivery of the goods. Some shipments may be subject to Customs expenses by the purchaser.

When by particular and exceptional circumstances a shipment have a cost higher than the established character general ACENTO ESPAÑOL, S.L. shall inform the customer by e-mail and it may choose to cancel your order without that is can assign you no extra costs.

The products purchased will be delivered to the person and to the address indicated in the order. Invoices will be sent along with the purchased product.


ACENTO ESPAÑOL, S.L. provides availability and delivery for the products offered on its website.

This situation could lead to that, in some cases, ACENTO ESPAÑOL, S.L. cannot meet deadlines that are set for each type of product in General. Variation of delivery ACENTO ESPAÑOL, S.L. shall inform his client so that it may decide on the maintenance or withdrawal of the order. Customer shall have a period of seven calendar days from the receipt of the order to terminate the contract and carry out the return of the purchased product. The customer shall notify ACENTO ESPAÑOL, S.L. within the stipulated period and otherwise supported in law, their desire to exercise the right of termination of the agreement. The returned order must be delivered to ACENTO ESPAÑOL, S.L. along with your packing slip, delivery and, where appropriate, the issued invoice.

If the cause of the return that the returned product is defective, ACENTO ESPAÑOL, S.L. will also pay the cost of change.

Customer may return any item purchased when products have not been opened or used and retain your precinct or original packaging. In these cases, ACENTO ESPAÑOL, S.L. will return the purchase money through a credit in credit card or by bank transfer to the account indicated by the client.

If by mistake was delivered a product other than the one requested by the client, this will be withdrawn and will be the correct product without any additional charge to the buyer.

To process a return, the company responsible for the shipment, that is assigned to you via e-mail a return number and an order of collection you must accept it. The customer may never send a return without following these guidelines.

For any incident related to the return of items from our shop you can contact our customer service department: or by phone at + 34 963308 720 or + 34 650 434 160.


ACENTO ESPAÑOL, S.L. customer undertakes at all times to provide truthful information on the data requested in the registration of user or the order forms, and keep them updated at all times.

The customer agrees to accept all the provisions and conditions contained in the present general terms and understanding collecting the best will of service possible for the type of activity carried out ACENTO ESPAÑOL, S.L.

It also undertakes to keep confidentially and with maximum diligence your personal login to our website.

The customer undertakes to enable the delivery of the requested order providing a direction in which this order within hours of delivery of goods (from Monday to Friday from 09:00 to 13:30 and from 16:00 to 19:00) can be delivered. In case non-compliance by customer of this obligation, ACENTO ESPAÑOL, S.L. will not have responsibility for delay or impossibility of delivery of the order requested by the client.


ACENTO ESPAÑOL, S.L. guarantees the security and confidentiality in the communications with its customers.

All online payment transactions are made via a secure server, based on the SSL standard that protects data against attempts of violation by third parties. The process of purchase data are stored in a database designed for this purpose.

ACENTO ESPAÑOL, S.L. guarantees the protection and confidentiality of data personal, home, payment and any other that we provide our customers in accordance with the organic law 15/1999, of 13 of December of protection of data of a Personal nature. All data provided by our customers to ACENTO ESPAÑOL, S.L. or its employees, will be included in an automated file of personal data created and maintained under the responsibility of ACENTO ESPAÑOL, S.L., such data will be used for the management of the relationship with users, expansion and improvement of the content and for the sending of information of ACENTO ESPAÑOL, S.L. or third parties we deem of interest, either by e-mail, or by any other way. In the case of commercial communications via electronic mail or equivalent means, facilitating their data to ACENTO ESPAÑOL, S.L. is equivalent to its authorization for the sending of advertising through said medium. In compliance with the provisions of the organic law 15/1999 of 13 December, ACENTO ESPAÑOL, S.L. customers may, at any time, exercise your rights of access, rectification, cancellation and opposition of their personal data by writing to our social. In the event that the data supplied are associated with a purchase, Spanish law requires us to keep them at least five years for what cannot be deleted or rectified though the customer requests it.


Purchases made on are subject to Spanish legislation.

In the event of any conflict or discrepancy the applicable jurisdiction will be the courts of Valencia – Spain.



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